Blatchford Inc (Blatchford) is part of the Blatchford Group, a world leading rehabilitation provider with clinical expertise in prosthetics. This privacy notice explains how we use any personal information we collect about you, as a service user or when you use our website.
We collect information about you when you register with us or place any order for products or services. We also collect information when you voluntarily complete contact forms, subscribing to our mailing lists and request a catalog. Our Website usage information is collected using cookies and google analytics. This personal information always requires the user’s confirmation before it is submitted to Blatchford and the user can refuse to provide this. However, in this case they will be unable to engage in the particular website activity as we would not have the contact details to send the requested information. Blatchford always tries to minimize the amount of personal information that we require in order to provide a specific service or feature.
When Blatchford has been instructed to supply you a medical device the order contains some personal information. Blatchford needs the information to be able to supply the correct device for your treatment. The use of the personal details ensures that the product supplied is fit for purpose, for warranty purposes and for maintenance history. These details are covered under the Health Insurance Portability and Accountability Act (HIPAA) as Protected Health Information (PHI). Details include, name or reference number, activity level, weight, gender, age, relevant measurements and delivery address. These records are kept confidential within the Company at all times and are only shared with staff when they need it to carry out their job. All staff are required to work to strict professional standards and have signed contractual codes of confidentiality. The minimum amount of personal information is used in order to supply the right medical device to you. If you want more details on how long we will hold your information then contact the company Data Protection Officer.
We take your privacy very seriously. The Privacy Notice details what to expect when Blatchford collects your personal information. It applies to information we collect about:
In most cases, any personal information provided, for example Contact Form submissions, is stored on servers in the USA. We use a third party provider to help manage and maintain the security and performance of our corporate websites.
Blatchford uses some third party services to provide some online features and functionality to our customers. These are:
If you choose to join our mailing list, Blatchford uses the third party service MailChimp to provide our mailing list functionality. Mailchimp is a third party processor. Blatchford mailing lists include email address, name and country information and this information is stored on MailChimp servers.
It is always possible to remove your personal data from our mailing list by opting out via the ‘Unsubscribe’ link at the bottom of any emails sent by Blatchford via Mailchimp. If you have difficulties removing yourself from the list then contact our Data Protection Officer.
Blatchford uses the third party processor service Eventbrite to provide event registration, ticketing and management. The personal details of event attendees are stored on Eventbrite servers in the USA for the purpose of providing this service.
Blatchford tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information or want access to their personal information by just asking Blatchford. We will then supply to you:
To make a request to Blatchford for any personal information we may hold you need to put the request in writing. You have the choice of either completing the Subject Access Request (SAR) form, or via email, or via letter to the address provided below. Please be aware the form is NOT mandatory. However it can speed up the process.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate, please address these changes to the Information Security office, via “How to contact us”..
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint we may need to share personal information with other relevant bodies.
By contacting the Information Security Officer, by email and/or using the address below you can also get more details on:
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit http://www.allaboutcookies.org/
Blatchford uses some third party features and functionality to enhance our marketing, these are:
Blatchford corporate websites store some very simple cookies in order to provide certain functionality. We store a cookie to determine language/location choices so that when you visit our website your choice is remembered. We store a cookie to record whether you have completed our website survey so that you do not get asked again. Finally, we store a cookie to record that you have accepted our “Cookie Law” notice.
Blatchford uses Google Analytics for measuring how users interact with our websites. Google Analytics does not store any personal information about our website’s visitors. Google is integrated across many services, websites and programs and while Blatchford does not facilitate the association of multiple sources of personally-identify information, users should be aware that this might happen through their natural usage of the Internet.
It is possible to turn off cookies so that no information is used. Please note that this will significantly reduce the usability of our website and we do not recommend it. Cookie management is done through your web browser (e.g. Internet Explorer, Firefox or Google Chrome) and every browser is slightly different. Use the following links to find out how to manage cookies in your browser:
However, if you are concerned about the use of advertising cookies in general then Your Online Choices website has more detailed information.
For more details on the types of cookies that Google may use, please visit: https://policies.google.com/technologies/cookies?hl=en-us&gl=us
You have choices around your personal data and how we handle it. If at any point you believe the information we process on you is incorrect and you want it corrected, you request to see this information, you request the data to be transferred, you object to our processing your Personal Information, or you request to have it deleted. Then please contact the Data Protection Officer.
According to CalOPPA, we agree to the following:
Can change your personal information:
Blatchford tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you do have a complaint, contact the Data Protection Officer who will investigate the matter on your behalf.
We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 21st May 2018.
Chas A Blatchford and Sons Ltd (Blatchford) is the company that you are supplying your personal information to. The company Chief Information Security Officer (John Dennis) is the Data Protection Officer for Blatchford and can be contacted by:
Telephone: +44 (0)1256 31 6635
Information Security Officer
Unit D Antura
Kingsland Business Park