ENDOLITE CUSTOMER SERVICE
Endolite has a friendly and knowledgeable team with over 25 years combined customer service experience, who gets to know you and your business.
We pride ourselves on our high level of service creating close relationships with our customers, and our ongoing commitment to continue being the best which others try to imitate but never duplicate. Our goal is to exceed customer expectations every time. We will not make a promise we can not keep.
For information and placing orders, contact customer service between the hours of 8:00 a.m. up to 6:00 p.m. EST. Orders can be placed via telephone (800-548-3534); fax (800-929-3636) or the convenience of email (customerservice@endolite.com).
Customer Service confirms all orders on the day of receipt. All Next Day and Second Day Air shipments are confirmed with UPS tracking information.
Our convenient payment options include VISA, Mastercard and Amex.
We want to make your experience with Endolite easy and free from stress. Endolite guarantees you and your amputee’s satisfaction with our products. We stand behind our products and provide each customer with the peace of mind that you can return any product within 60 days for any reason, no questions asked and no restocking fee. Our policy allows an amputee to experience Endolite’s quality and performance while making the final decision for their prosthesis. We back our 60 day trial period with our industry leading warranty against manufacturer defects.
Warranty
All Endolite products are guaranteed to be free from defect in material and workmanship when
purchased. Any product found to contain a defect under normal and proper use will be repaired
or replaced at no charge for the same item. If an item requires replacement under warranty, a
replacement item will ship as soon as possible and the full retail cost will be invoiced. Upon
receipt of the warranty item, a credit will be given under the terms that apply. If an item requires
repair under warranty, we will advise loaner/exchange options where applicable, and return the
repaired item as soon as possible.
| Products | Warranty |
| Elite | 36 Months |
| Esprit | 36 Months |
| Navigator | 24 Months |
| DR 2 | 24 Months |
| Multiflex Foot | 24 Months |
| Stellar Foot | 24 Months |
| Senior Foot | 24 Months |
| TT Pro | 24 Months |
| Brio | 24 Months |
| Multiflex Ankles | 24 Months |
| Smart Adaptive | 36 Months *with option for additional 24 months |
| SmartIP | 24 Months |
| KX06 | 36 Months |
| Mercury HA | 36 Months |
| ESK+ | 24 Months |
| EUK | 24 Months |
In order to help our valued customers and their amputees, we have a Hydraulic Exchange Program for our hydraulic knee controls and ankles. This means no more loaner units to order, keep track of and return, and no need to have your amputee come in to install the loaner then again to install a serviced unit. Simply call our customer service department with the Endolite serial number of unit requiring service, type of knee frame being used, your purchase order number and amputee reference. If the original unit is over six (6) months old, we will send you a rebuilt unit to install in the amputee’s prosthesis when he/she arrives at your facility. We transfer your current warranty. The exchange unit you receive will have the same warranty expiration date as the unit requiring service. For units that are not under warranty you may purchase an exchange unit, you will be provided the cost so you are able to invoice immediately, the exchange unit will have a one year warranty.
How to order
You may place your order via phone, fax or email. Endolite part numbers or item descriptions, quantities, and desired method of delivery must be included with all orders, F.O.B. origin Centerville, OH. If you are unsure of the proper component selection and/or item numbers our Customer Service and Technical Staff are available to assist you.
New Accounts
Open accounts will be established upon receipt and approval of a completed credit application. Orders for North America will be shipped C.O.D. until credit has been established. We also accept major credit cards at the time of order in lieu of C.O.D.
Prices and payment terms
Prices are located in our current price list. Please contact your Endolite Territory Manager or Customer Service for a copy of our most recent price list. Our payment terms are net 30 days. We also accept major credit cards as method of payment, Customer Service or our Credit Department can assist you with credit card request.
Returns, Adjustments and Credits
Please inspect all orders immediately upon receipt. In the event item(s) were ordered or shipped in error, please notify customer service for a Return Material Authorization number (RMA#), Endolite must be contacted within 10 business days of the receipt of good’s. Prior approval and RMA must be obtained to ensure proper credit to your account. When packing the product, the RMA number must be prominently displayed on the outside and inside of the packaging along with a copy of the original invoice or packing slip. All returns are subject to inspection. Credit will be issued in accordance with the guidelines noted in our 60 day performance guarantee, warranty and/or exchange programs.
